Mitto Status Page
All Systems Operational
HTTP API Operational
HTTP API ? Operational
SMPP Operational
SMPP smpp1.mitto.ch ? Operational
SMPP smpp2.mitto.ch ? Operational
Customer Portal/Dashboard Operational
Local Degradation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MAINTENANCE INFORMATION

Maintenance window: 2024-07-16 00:00 CEST to 03:00 CEST

Service Impact: Network/HTTP API
Service Purpose: Regular maintenance of the infrastructure (Preventive)

Description:
Replacement of obsolete network equipment - phase one
Migration of HTTP API to the new environment

Customer impact:
All SMPP customers will be reconnected, VPN tunnels will be reestablished
There will be at least one failover of primary link, short interruption is expected (up to 2 min)
HTTP API domain name change will point to new infrastructure, possible issue with DNS propagation under 30 min.

Posted on Jul 09, 2024 - 15:26 CEST
MAINTENANCE INFORMATION

Maintenance window: 2024-07-17 00:00 CEST to 03:00 CEST

Service Impact: Network/HTTP API
Service Purpose: Regular maintenance of the infrastructure (Preventive)

Description:
Replacement of obsolete network equipment - phase two
NIS database maintenance

Customer impact:
All SMPP customers will be reconnected, VPN tunnels will be re-established
There will be at least one failover of the primary link; short interruption is expected (up to 2 min).
NIS database failover

Posted on Jul 09, 2024 - 15:28 CEST
Past Incidents
Jul 15, 2024
Completed - The scheduled maintenance has been completed.
Jul 15, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 00:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 17, 11:49 CEST
Scheduled - Dear Valued Customers,

We are excited to announce the creation of a new environment for our REST API, designed to enhance performance, reliability, and security. Starting on July 15th, we will transition to a new global traffic management system. You do not need to take any action; everything will work as before.

What This Means for You:

• Improved Performance: Enjoy faster response times and better load balancing through the implementation of a new global traffic management service.
• Enhanced Security: Benefit from advanced security features to protect your data.
• Increased Reliability: Experience higher availability and stability of our API services.
• Transition from GeoIP DNS: We are transitioning from our current GeoIP-capable DNS to this new, more efficient system. This change will bring several benefits:
• Global Load Balancing: More efficient distribution of traffic across our global server network.
• Optimised Routing: Improved routing ensures users connect to the fastest and most reliable server.
• Advanced Traffic Management: Enhanced ability to manage and direct traffic, ensuring optimal service delivery.
How Does This Impact Your Traffic:
• Seamless Transition: Traffic will be managed through our new system, ensuring that all requests are optimally routed for best performance.
• Consistent API Behavior: The API behaviour will remain completely the same, so your applications should continue to function as they currently do.
• Endpoint Continuity: After the switch, you can continue to use your existing links (e.g. https://rest.mittoapi.com or https://rest.mittoapi.net ), which will now point to the new environment.
What do you need to do:

We invite you to test the new environment and provide your feedback. The test link we will provide is an endpoint to our Production environment: https://rest-test.mittoapi.net. You can use your existing credentials, and traffic will be processed as in the current environment. The API functionalities will remain entirely the same.

Please note that when the test period expires, DNS records to geographic locations (such as https://rest-us.mittoapi.net, etc.) will point to the same endpoint, and will be removed eventually.

Therefore, if you want, you will have until July 15th to complete your testing.

DNS Record Switch: By the end of the testing period, we plan to switch the DNS record to the new environment. This means all traffic will be routed through a new endpoint, ensuring a seamless transition and improved service for all users. After the switch, you can continue to use your old links, such as https://rest.mittoapi.net or https://rest.mittoapi.com, which will point to the new environment.

Next Steps:

• Continue using the test link to access and test the new environment.
• Share your feedback with us to help us ensure a seamless transition.

Please test the new setup using the provided link (https://rest-test.mittoapi.net. We appreciate your cooperation and support in testing this new setup. Your feedback is invaluable to us as we strive to improve our services.

If you have any questions or need further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.

Jun 17, 11:49 CEST
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - This degradation has been resolved.
We will continue to monitor the traffic with the operator to ensure no further issues are observed.

Start: 2024-07-10 23:15 CEST
End: 2024-07-10 23:42 CEST

Thank you for understanding.

Jul 11, 00:30 CEST
Investigating - Please be advised that currently there is a degradation in delivery towards Iran, Irancell, (432-35)
You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated team is working with the MNO to resolve the situation at hand, no estimated time of resolution can be provided yet.

Start: 2024-07-10 23:15CEST
End: Ongoing


Thank you for understanding.

Jul 10, 23:30 CEST
Jul 10, 2024
Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024
Resolved - This degradation has been resolved.
We will continue to monitor the traffic with the operator to ensure no further issues are observed.

Start: 2024-07-07 05:29 CEST
End: 2024-07-07 06:45 CEST

Thank you for understanding.

Jul 7, 06:49 CEST
Investigating - Please be advised that currently there is a degradation in delivery towards Tajikistan, Megafon, (436-03).
You may experience irregular delivery with inconsistent delivery times while sending towards the specified network.
Our dedicated team is working with the MNO to resolve the situation at hand, no estimated time of resolution can be provided yet.

Start: 2024-07-07 05:29 CEST
End: Ongoing


Thank you for understanding.

Jul 7, 05:50 CEST
Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.

Jul 1, 2024

No incidents reported.